We use a third-party company to verify your details and confirm your identity. This helps make our sign-up process quick, simple and hassle-free. If we don’t have enough information to confirm your identity, we’ll ask for a photograph or scanned image of a valid ID that shows your name, face, date of birth and expiry date (if applicable).
We accept:
- Passport
- National ID card (e.g. EU/EEA countries)
- Driving licence
- UK citizen card
- Residence permit/Biometric residence permit
The document needs to be:
- In colour
- In date (if applicable)
- All four edges visible
- Image not distorted or blurred
- No flash
- Both pages/sides shown (if applicable)
Please note:
Verification will take up to 10 business days. Please also remember to not send any card details to us via email. If you do, the email will be deleted to protect your privacy and we’ll request your ID again, which could cause delays.
Want to submit your ID? Simply fill out the form below.
