We’ll send you an SMS text and an email letting you know when an automatic payment has failed.
Don’t worry, we won’t charge you a late fee immediately. If the payment fails after this time, we will charge a late fee to your plan.
You can make a payment manually using the Openpay App or by logging in to your account via a web browser here.. Once logged in, you can check the bank card that’s set up on your account. This is the one that your payment will be taken from.
If your payment continues to be unsuccessful or you are worried you won't be able to make a payment, you can contact us here and we'll work with you to find a solution.