With Openpay, you don’t pay for purchases you return.
Given there are different ways returns work, there are a couple of different ways that refunds work.
The amount and type of return you can make on a product will always be determined by the returns policy of the merchant you bought the item from. Usually, you’ll be able to check on their returns policy by visiting their website or contacting them directly.
If you return your full order your future repayments will be cancelled, and any money owed returned to the card you paid with.
If you return only part of your order the value of these items will come off your remaining payments equally.
If the value of your returned items is more than your remaining payments then the balance owed will be refunded to the card you paid with.
The delivery, quality, and return of any goods and services you purchase is always the responsibility of the merchants and the service providers you buy from.
As soon as the merchant approves your returned items we will adjust your repayments immediately, we'll be happy to provide a temporarily hold for any upcoming payments if requested. Request a temporary hold here.
Refunds can take up to 7 business days depending on your bank. If you have any questions you should follow up with them as soon as you can.