With current restrictions due to the COVID-19 pandemic and increased demand some retailers are currently experiencing shipping delays. If you have not yet received your order, please contact the retailer you made your purchase from for tracking information.
While their websites are able to accept your orders, the delivery of your order may be delayed. You may have the option to continue with your order and receive it at a later date, or cancel your purchase with the retailer.
We understand that many retailers have temporarily closed offices which has resulted in delayed customer service response times.
We ask you to directly contact your retailer to resolve any issues you may have on your order. If the store updates your order it will be automatically reflected in your account. You can check the status of your plan anytime here or in your Openpay app.