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  3. Account Help

Account Help

  • How much can I spend using Openpay?
  • Why is my order being declined?
  • You haven’t been able to verify my Identity.
  • Can I use Openpay again if my payments fall behind?
  • How do I add a new card to my account?
  • What can I do if my card has been lost or stolen?
  • Why has my card been declined?
  • Can I take a break from Openpay?
  • I'm facing financial hardship, what should I do?
  • I don’t recognise this purchase. What should I do?
  • What do I do if my phone number is already registered?
  • Unable to verify my email address
  • Unable to verify my mobile number
  • I found an Openpay transaction on my bank statement
  • I've got a new Email Address
  • I’ve got a new Mobile Number
  • I’ve changed my Name
  • I’ve changed Address
  • How do I close my account?

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